Security Architecture
A zero-trust architecture designed from the ground up to protect sensitive research data at every layer of the stack.
Architecture Overview
End-to-end data flow from respondent voice to actionable insights, secured at every step.
Respondent
Voice interview conducted via browser or phone. All connections secured with TLS 1.2+. No plugins or downloads required.
Real-Time Processing
Speech-to-text via Deepgram, emotion detection, and speaker diarization. Audio is processed in real time and never stored.
Transcript Storage
Transcripts stored on AWS US-East infrastructure. Encrypted at rest with AES-256. Anonymized by default with configurable retention.
AI Analysis
Thematic coding, sentiment scoring, and PEP (Purchase Enthusiasm Potential) calculation. Your data is never used to train models.
Insights Dashboard
Role-based access with full audit logging. Export data in standard formats. Granular permissions at project and team levels.
Security Layers
Defense in depth: multiple independent layers protecting your data at every level.
Network Security
VPC isolation with private subnets, Web Application Firewall (WAF), and DDoS protection via AWS Shield. All traffic is filtered and inspected at the edge.
Encryption
TLS 1.2+ for all data in transit. AES-256 encryption for data at rest. Encryption keys are managed through AWS KMS with automatic rotation.
Authentication
SSO integration (SAML 2.0, OIDC), multi-factor authentication, and JWT tokens with short expiry windows. Session management with automatic timeout.
Access Control
Role-based access control (RBAC) with least-privilege defaults. Every data access is logged. Permissions configurable at org, team, and project levels.
Data Isolation
Tenant-level data separation ensures no cross-contamination between clients. Each organization operates in a logically isolated environment.
Monitoring
24/7 automated alerting with anomaly detection. Real-time threat monitoring, structured incident response, and quarterly penetration testing.
Request a security review
Our team is ready to walk through our architecture in detail, provide compliance documentation, or answer your security questionnaire.