The typical customer identifies $150,000+
in at-risk revenue in 30 days.
You pay for interview volume and speed of insight: not seats, tokens, or consultants. All plans available today.
10,000+ voice interviews completed · 90%+ completion rate
Free
Run 10 voice interviews. See what your surveys have been hiding.
Best first move: run Emma on 10 real customers and see what surfaces.
No credit card. No expiration. 10 interviews per month, capped.
- Up to 10 Voice Interviews with Emma AI
- Traceable Insights™: click any insight, see the exact transcript quote
- Executive Overview, Key Themes & Questions
- Subtext Signals & Engagement Scoring
- Anti-Bot Voice Verification
- English (US/UK)
- Unlimited Seats & Sharing
- Smart Links & Website Widget recruitment
- Instant self-serve access
Launch
Your first real customer truth study. Best for: churn diagnosis, messaging validation, or buyer friction audit.
Best starting motion: churn diagnosis, messaging test, or buyer friction audit.
Cancel anytime. No long-term contract.
- Up to 200 Voice Interviews with Emma AI
- Traceable Insights™: click any insight, see the exact transcript quote
- Executive Overview, Key Themes & Questions
- Subtext Signals & Engagement Scoring
- Anti-Bot Voice Verification
- English (US/UK)
- Unlimited Seats & Sharing
- Smart Links & Website Widget recruitment
- Instant self-serve access
Pilot
Prove ROI across multiple segments in 90 days. Guided study design with automated executive readouts.
Best starting motion: multi-segment pulse-check across positioning, pipeline, and churn. Perfect for stress-testing a board deck, or new campaigns and pricing.
90-day engagement. Invoicing available for procurement.
- Everything in Launch, plus:
- Up to 600 AI-Led Interviews
- Guided AI onboarding + study template library
- Automated insight reports (day 30 / 60)
- Auto-generated executive readout (shareable)
Enterprise
Minimum monthly fee: $1,499
Continuous voice intelligence across the org. For teams with security, compliance, or volume requirements.
Best starting motion: continuous voice intelligence embedded in RevOps workflows.
Annual contracts. Invoicing, PO, and procurement support.
- Everything in Pilot, plus roadmap for:
- Custom interview volume
- SSO & advanced access controls
- Custom data retention & purge policies
- 99.9% Uptime SLA
- Enterprise security: SOC 2 + GDPR in progress, HIPAA safeguards in place
- Priority roadmap influence
Every month without voice data is another month of decisions based on incomplete information. Average customers see a 5–10x ROI and a payback period of 30–60 days. Built bottom-up for SMB velocity; scales up to enterprise requirements.
Everything Included on Every Plan
Every plan ships with the full platform. You choose your volume; we don't gate features.
AI Interviews + Data Quality
- Voice interviews with Emma AI: ReadingMinds Emotional Fingerprint™ analysis with adaptive follow-ups
- Anti-bot voice verification (every respondent is a real human)
- 3-minute average completion; 85%+ completion rates
- Smart Links & Website Widget for frictionless recruitment
Decision-Ready Output
- Executive Overview with key themes & questions breakdown
- Traceable Insights™: click any insight to see the exact transcript quote
- Subtext signals & engagement scoring
- Sample executive report available to preview
Collaboration
- Unlimited seats & sharing: no per-user fees
- Shareable executive readouts for stakeholders
- Export-ready for presentations and board decks
Security + Governance
- No permanent voice recordings stored: transcripts + signals only
- Configurable data retention (1–36 months)
- DPA available for all plans
- Subprocessors list published
- SOC 2 Type II + GDPR in progress via Vanta
“With Emma, completion rates jumped to over 90 percent. One participant told us it was the best feedback experience they had ever had.”
Cindy Zhou
Chief Marketing Officer, KnowBe4 · 70,000+ organizations worldwide
Procurement & Security Pack
Everything your security and legal teams need, ready now.
View full Procurement PackWhat's Next
Current customers get access as features ship, no plan upgrade required.
Longitudinal Insights
Track how customer sentiment shifts over time. Concept and asset testing.
Always-On Programs
Continuous voice research with CRM triggers, custom Emma personality, and deeper probing.
Full API & Integrations
CRM pipelines, data warehouse exports, MarTech connectors, and event-based agent triggers.
Enterprise Hardening
Dedicated tenants, bias monitoring, auto-generated methodology reports, and quarterly calibration.
Frequently Asked Questions
What happens if I exceed my monthly interview limit?+
You can purchase additional interviews at your plan's per-interview rate, or upgrade to the next tier at any time. No interviews are ever lost.
Can I switch plans?+
Yes. You can upgrade at any time. Changes take effect at the start of your next billing cycle.
Do you offer invoicing / PO?+
Yes. Pilot and Enterprise plans support invoicing, purchase orders, and standard procurement workflows. Launch is credit-card only for instant access.
Do unused interviews roll over?+
Monthly interview allocations reset each billing cycle and do not roll over. This keeps pricing simple and predictable.
What counts as an interview?+
One interview = one completed voice conversation with Emma. If a respondent drops out before completing, it does not count against your allocation.
Is there a free plan?+
Yes. The Free plan gives you 10 AI voice interviews per month with the full platform: no credit card, no expiration. When you need more volume, upgrade to Launch ($399/mo) or higher.
What new features are coming?+
See the 'What's Next' section above for our roadmap themes. Current customers get access to new features as they ship, no plan upgrade required.
Your competitors are already listening.
Are you?
Start free today. Run 10 voice interviews and see what your surveys have been hiding.