Loading...
Trust & Compliance Center
Built for Insight. Designed for Privacy.
Clear Signals. No Identity. No Guessing.
ReadingMinds helps teams understand how customers express themselves in conversation. Our platform analyzes observable communication patterns such as:
tone
pacing
hesitation
conversational energy
These patterns are transformed into actionable decision signals for:
customer research
message testing
churn analysis
product feedback
What ReadingMinds Does
ReadingMinds conducts AI-powered voice interviews that help organizations uncover:
- friction in customer journeys
- hidden hesitation before purchase
- engagement patterns across conversations
- differences in how customer segments respond
Every insight is traceable back to real customer quotes.
No black-box scoring.
No identity inference.
What ReadingMinds Does NOT Do
ReadingMinds is not a biometric system.
We explicitly do not:
- create or store voiceprints
- identify individuals by voice
- perform voice-based authentication
- use voice for identity verification
- persist voice-based identifiers across systems
ReadingMinds does not determine internal emotional state.
Our platform does not:
- diagnose psychological condition
- determine what a person “truly feels”
- perform mental-state analysis
- function as a lie detector
- make autonomous decisions about individuals
How Expression Signals Work
ReadingMinds uses structured expression tags including:
sadangryconfrontationalneutralcheerfulenthusiastic
These tags represent
Listener-perceived communication patterns in speech.
They are derived from
- speech rhythm
- pauses
- emphasis
- tone variation
- conversational flow
They do not represent
- verified emotional truth
- psychological diagnosis
- medical inference
- identity-linked biometric classification
ReadingMinds Expression Fingerprint™
The ReadingMinds Expression Fingerprint is
A model of communication behavior patterns across conversations.
It helps teams understand:
- where hesitation appears
- where enthusiasm increases
- where messaging creates confusion or momentum
The ReadingMinds Expression Fingerprint:
- does not identify individuals
- is not a biometric identifier
- is not used for authentication or surveillance
Privacy-First Architecture
ReadingMinds is designed with privacy and enterprise trust in mind.
Platform Principles
- No biometric identifiers created
- No voice identity tracking
- No voice authentication
- Transcripts and expression signals only
- Configurable retention controls
- Customer-controlled data lifecycle policies
Intended Use
ReadingMinds is built for
- customer insight
- product research
- usability testing
- positioning validation
- churn and retention analysis
ReadingMinds is not intended for use in
- hiring decisions
- employee evaluation
- student assessment
- surveillance
- high-risk profiling scenarios
Regulatory Compliance
ReadingMinds operates as
Behavioral signal analysis for communication insight.
ReadingMinds is not positioned as:
- biometric identification technology
- emotion-recognition for psychological determination
- medical or mental-health analysis
- automated decision-making infrastructure
Procurement & Security Teams
We support enterprise trust reviews with:
- architecture documentation
- privacy documentation
- retention policy details
- security responses
- compliance questionnaires
For additional information
security@readingminds.ai
In One Sentence
ReadingMinds analyzes communication patterns to generate decision signals, without identifying individuals or inferring internal emotional state.
Our Security Posture
Security is in our DNA, not just our roadmap. Our founding team brings deep information security experience. We built ReadingMinds with enterprise-grade safeguards from day one: encryption at rest and in transit, data anonymization by default, strict access controls, and full audit logging on SOC 2 certified AWS infrastructure. We are actively pursuing SOC 2 Type II and GDPR certification through Vanta and treat compliance as a first-class priority, not an afterthought.
View full Security & Compliance pageExplore the Trust Center
Detailed documentation on how we handle, protect, and govern your data.
Subprocessors
Full transparency into the third-party services that process data on your behalf.
View SubprocessorsData Processing Agreement
Understand our DPA terms, data controller/processor roles, and how to execute an agreement.
View Data Processing AgreementData Retention
Learn how long data is stored, your retention controls, and our deletion policies.
View Data RetentionArchitecture
Technical overview of our cloud infrastructure, encryption layers, and zero-trust design.
View ArchitectureIncident Response
Our incident response plan, notification timelines, and escalation procedures.
View Incident ResponseCompliance & Certifications
The ReadingMinds founding team has an extensive infosec background. We are building this platform from the ground up to meet the below security standards that enterprise teams require. Ask for the roadmap for each of these certifications:
SOC 2
Type II: In Progress via Vanta
GDPR
In Progress via Vanta
CCPA
In Progress via Vanta
HIPAA
Safeguards in Place
ISO 27001
On Roadmap
Have security questions?
Our team is happy to walk through our security architecture, provide compliance documentation, or schedule a security review.