Data Retention Policy
Full transparency into how long we keep your data, what controls you have, and how automatic cleanup works. Your data, your timeline.
Retention Schedule
Default retention periods and available client overrides for each data type.
| Data Type | Default Retention | Client Override | Notes |
|---|---|---|---|
| Interview transcripts | 12 months | Configurable (1–36 months) | Anonymized by default |
| Emotion/sentiment signals | 12 months | Follows transcript retention | Derived data, no PII |
| AI-generated insights | 24 months | Configurable | Theme codes, summaries |
| Account & billing data | Duration of contract + 12 months | N/A | Required for legal compliance |
| System logs | 90 days | N/A | Access logs, audit trails |
| Voice audio streams | Not stored | N/A | Real-time processing only |
Your Controls
You decide what happens to your data and when.
Export Before Deletion
Download a complete copy of all your data at any time. Exports are available in standard formats (JSON, CSV) so you can archive or migrate your research data before any deletion occurs.
Right to Deletion
Request permanent deletion of any or all of your data at any time. In compliance with GDPR and CCPA, we process deletion requests within 30 days. Deletion is irreversible.
Bulk Data Operations
Manage data at scale with bulk export, bulk deletion, and project-level data controls. Ideal for enterprise teams managing multiple research programs across regions.
Automatic Cleanup
Data lifecycle management that runs in the background so you don't have to think about it.
Scheduled Purges
Data that exceeds its retention period is automatically queued for secure deletion. Purge jobs run daily and are logged for audit purposes.
Data Lifecycle Management
Each data type follows a defined lifecycle: creation, active use, archival, and deletion. You receive notifications before data enters the deletion phase.
Secure Erasure
Deleted data is overwritten using industry-standard methods. Backups containing deleted data are purged within 30 days of the primary deletion.
Questions about data retention?
Our team can walk you through retention configurations, help set up custom policies, or assist with data export and deletion requests.