Incident Response
Preparedness is policy. Our structured incident response process ensures rapid detection, transparent communication, and continuous improvement.
Incident Response Process
A seven-step process designed for speed, thoroughness, and accountability.
Detection
Automated monitoring systems, anomaly detection algorithms, and employee reporting channels work together to identify potential security events as early as possible.
Triage
Severity classification (Critical, High, Medium, Low) and initial assessment within 15 minutes. The on-call security team evaluates scope, impact, and affected systems.
Containment
Isolate affected systems, preserve forensic evidence, and limit the blast radius. Automated containment playbooks execute immediately for known threat patterns.
Investigation
Root cause analysis, forensic review, and scope determination. We trace the full chain of events to understand what happened, what was affected, and how it occurred.
Notification
Client notification within 72 hours per GDPR requirements. Regulatory reporting as required by applicable law. Transparent, factual communication at every step.
Remediation
Fix the root cause, patch affected systems, and update defenses. Remediation is verified through testing before affected systems are returned to production.
Post-Incident Review
Lessons learned, process improvements, and stakeholder debrief. Every incident results in documented changes to prevent recurrence and strengthen overall posture.
Severity Levels
Response time commitments based on incident severity classification.
| Level | Response Time | Example |
|---|---|---|
| Critical | < 15 minutes | Active data breach, system compromise |
| High | < 1 hour | Vulnerability with active exploit |
| Medium | < 4 hours | Security policy violation |
| Low | < 24 hours | Minor configuration issue |
Report a Security Concern
If you believe you've discovered a vulnerability or security issue, please report it immediately. All reports are treated with urgency and confidentiality.
Contact Us to ReportQuestions about our IR procedures?
Our security team can provide additional detail on our incident response playbooks, notification procedures, and post-incident review process.