Emotion Tag Intensity Scores

Every emotion tag now displays an intensity score (1–9), so you can see how strong each detected emotion is.

How It Works

When Emma analyzes an interview, she classifies one of six core emotions (sad, angry, confrontational, neutral, cheerful, enthusiastic) per conversational turn. Previously, you saw the tag but had no way to gauge how strong the signal was.

Now, every tag includes an intensity score from 1 to 9:

• 7–9: Strong to extreme. The emotional signal is unmistakable.
• 5–6: Clear. Definite signal present.
• 3–4: Mild. Signal present but subtle.
• 1–2: Barely present. Faint signal worth reviewing manually.

Using Intensity Scores

Hover over any emotion tag in the Insights Dashboard to see:

• The exact intensity score
• The source transcript excerpt that triggered the tag
• A timestamp linking back to the original interview moment

This makes it easy to filter for high-intensity insights when building reports, or to review subtle signals when you need maximum coverage.

Why This Matters

Not all emotional signals are equally strong. A customer who says "I guess it's fine" with flat affect might register as sad at 3/9, while someone who says "This is incredibly frustrating" registers as angry at 8/9. Intensity scores let you make that distinction and prioritize accordingly.

Where to Find It

Intensity scores appear everywhere emotion tags are displayed: the interview detail view, the study summary dashboard, CSV exports, and the themes panel.